FAQ
Customer Service:
You have several options for contacting Tarpaulin. You can reach us by phone at +353 85 257 6608 during our business hours, which are Monday to Friday from 7:00 AM to 4:00 PM. Alternatively, you can send us an email at sales@tarpaulin.ie. Our team of experts is also available on the chat feature during opening hours to assist you with any product-related inquiries, shipping information, and more.
Tarpaulin operates as an online shop, providing you with the convenience to browse and make purchases 24/7, 365 days a year, at your preferred time. If you wish to speak to one of our knowledgeable sales advisors, please give us a call at +353 85 257 6608 from Monday to Friday, between 7:00 AM and 4:00 PM. We are here to address any questions you may have and provide guidance before, during, or after your purchase. Additionally, you can request a call from one of our experts through our website, and they will reach out to you as soon as possible during opening hours.
At Tarpaulin, we take pride in offering the expertise of our professionals to assist you with your tarpaulin needs. Whether you require information about materials, durability, payment options, or delivery, our experts are always available to answer your questions and provide guidance. With our strong presence across Ireland, you can access help through phone, email, or chat, regardless of your location. We are dedicated to providing advice and support throughout your entire purchasing process at Tarpaulin.
As Tarpaulin handles numerous deliveries every day, occasional mistakes may occur. In such cases, we have implemented a simple and straightforward procedure, which you can find detailed information about on our website. If you have not received your order, received incorrect goods, or encountered any broken items upon delivery, we have a standard process in place to rectify the situation efficiently. By following our instructions on reporting a mistake, we can typically process all claims within 24 hours, excluding Sundays and public holidays.
Orders:
Tarpaulin operates as a fully internet-based business and is open 24/7, 365 days a year. Occasionally, there may be brief shutdowns due to technical maintenance or unforeseen issues. Please note that purchases can only be made when the shop is operational.
Generally, anyone can shop at Tarpaulin as long as they are 18 years old and possess a valid payment card that we accept. Accepted payment options can be found under the “Payment” section on our website. If you are under 18, you may make a purchase with the approval of your guardian and as long as you have the legal right to do so.
At Tarpaulin, we take pride in offering the expertis
Our website is designed to be user-friendly and easy to navigate. Here’s how you can place an order:
- Visit our shop at www.tarpaulin.ie.
- Find the desired item(s) and click “Add to basket.”
- You can continue shopping or proceed to checkout.
- In the shopping cart, modify the quantity or remove items as needed. Enter your postal code to view the shipping fee.
- On the checkout page, provide your information and choose your payment and delivery options.
- Accept the payment conditions and click “Accept & Buy” to finalize your purchase.
- You will receive an order confirmation via email.
At Tarpaulin, there are no fees associated with payment cards. You can refer to the “Payment” section on our website to see which payment cards are accepted.
Tarpaulin does not have a fixed shipping price as we offer hundreds of products of various sizes and weights. The shipping fee is calculated and displayed just before you make the payment, so you always know the exact cost before completing your purchase.
At www.tarpaulin.ie, your shopping cart is always visible once you’ve added an item to it. You can calculate the shipping fee for the items in your cart by entering your postal code. Items can be added or removed at any time before proceeding to checkout.
Yes! Simply add the desired items to your shopping cart and proceed to the checkout. The shipping fee is calculated based on the weight and size of the items. Our parcels are typically sent via a carrier service.
Tarpaulin is a fully internet-based company and does not have a physical showroom. However, we aim to provide detailed product information, including photos, measurements, and descriptions, directly on our website. Our team of experts is always available to answer any additional questions you may have.
When browsing www.tarpaulin.ie, stock availability is indicated by a green or red dot. A green dot means the product is in stock, while a red dot indicates it is out of stock. You can always contact us to check when a product will be available again.
Under normal circumstances, deliveries take 1-5 business days, depending on the chosen delivery option.
- Standard Delivery: 2-5 working days
- Express Delivery: 1-3 working days
- Next-Day Delivery: Available in the Dublin area
Once dispatched, you’ll receive a confirmation email with carrier details and a tracking number to follow your order.
Yes, all prices displayed on www.tarpaulin.ie include VAT. Please note that prices may be subject to change due to factors such as material costs, changes in tax legislation, or shipping rate adjustments.
Payments
When shopping at www.tarpaulin.ie, you can use the following payment methods:
- VISA, VISA Electron
- MasterCard, Maestro
- PayPal (including PayPal local partner credit cards)
- Bank transfer (payments can be made through home banking or your bank account. We will dispatch your shipment once we receive payment).
No, Tarpaulin does not offer the option to open an account.
Tarpaulin does not impose any additional fees when you make a payment with your payment card. Please refer to our Payment Methods page for more information on the available options.
Delivery:
Tarpaulin keeps most products in stock. Items that are in stock are shipped on the next working day after payment is received. For bank transfer payments, goods are sent once the payment has been registered. The standard delivery time for stock products is 2-5 working days, unless otherwise indicated on the website.
Tarpaulin collaborates with several trusted carriers to deliver orders efficiently. Once your order is dispatched, you’ll receive a notification with the estimated delivery time from the carrier. Delays may occasionally occur due to circumstances beyond our control. You can track your delivery using the tracking number provided by the carrier or contact their Customer Service directly.
Yes, Tarpaulin offers express delivery for urgent needs. Please contact us directly to receive a personalized offer based on the weight and distance of your order.
The shipping fee is calculated based on the weight, volume, and your location. To view the fee, simply add the desired products to your shopping cart and enter your postal code. The exact shipping fee will be displayed before checkout.
Shipping fees depend on the weight and volume of your order, as well as your location. Delivery is available nationwide, including to islands connected to the mainland by bridges. For deliveries to islands without bridge connections, please contact us for an individual shipping quote.
We don’t offer free shipping for all orders, as our products vary greatly in size and weight. However, free shipping may be available on selected products during special campaigns and promotions.
We collaborate with well-established carriers to ensure your order is delivered safely and on time. Once your order has been dispatched, you’ll receive a tracking number and contact details for the carrier responsible for your delivery.
Tarpaulin’s warehouse is located in Greenogue Business Plaza, 7 College Road, 2nd Floor, Co. Dublin, Ireland, D24 F9WC.
Products in stock are typically dispatched on the next working day after payment has been received. For payments via bank transfer, the order will be dispatched once the payment is fully processed.
Standard delivery times are 2-5 working days for products in stock. For faster delivery or specific details, please check the estimated time provided by the carrier after dispatch.
Delivery times for each product are listed on the website. In Ireland, standard delivery is typically 2-5 working days for items in stock. After dispatch, you’ll receive a tracking number from the carrier to follow your order.
Returns:
If you wish to return a product to Tarpaulin, please follow these steps:
Fill out the return form: Submit the return form no later than 2 weeks after receiving your order. Include your order number and the email used when placing the order.
Receive return labels: After submitting the return form, you will receive an email with the return labels attached.
Prepare the shipment: Print the return labels and carefully pack the items in their original packaging, ensuring it is undamaged and unused.
Attach the labels: Place the return labels on each box being sent back to ensure proper identification.
Contact the carrier and pay the return fee: Arrange the return shipment with the designated carrier. Please note that Tarpaulin does not accept shipments sent Cash on Delivery (COD).
Ship the goods to Tarpaulin: Send the return items to the following address:
Tarpaulin
Attn: RETURNS
Greenogue Business Plaza
7 College Road, 2nd Floor
Co. Dublin, Ireland, D24 F9WCInsure the shipment: It is recommended to insure the goods you are returning, as you are responsible for them until they are received by Tarpaulin. Keep the postal receipt and tracking number for reference.
- Submit the return form within the specified timeframe (2 weeks) to initiate the process.
- Ensure the goods are securely packed in the original packaging to prevent damage during transit. Tarpaulin does not accept returns of goods that are damaged, incomplete, used, or unsellable.
- Ship the goods as soon as possible after submitting the return form, and no later than 2 weeks after submitting it.
- Review Tarpaulin’s terms and conditions regarding returns for any specific limitations or conditions that may apply.
- Refunds will be processed using the same payment method used for the purchase. For card payments, the amount will be refunded to the account associated with the card.
- Be aware that the refund amount may be reduced if:
- The product has been unpacked, used, or damaged while in your care.
- The original packaging is missing or broken.
- The product has been handled in a way that exceeds what is necessary to establish its type, properties, and functionality.
Note: Avoid unpacking the product if you intend to return it. Unpacking may result in a reduction of the refund amount, which can range from 25% to 100% of the product’s price.
Claims:
Visit Tarpaulin’s website: Contact their customer service to obtain the claims form. Fill out the required details and provide any necessary information or documentation regarding the damage to your delivery.
Submit the claims form: Once you have completed the form, get in touch with Tarpaulin’s customer service. Inform them about the damage and share the completed claims form. Their team will guide you through the next steps of the process.
Important considerations when dealing with damaged deliveries:
- Original packaging: It is generally required to return the product in its original packaging. The original packaging helps assess the damage and process the claim effectively.
- Prompt action: Report the damage as soon as possible after receiving the delivery. Initiate the claims process within a reasonable timeframe to ensure a quick resolution.
- Documentation: Provide photo evidence or other proof of the damage to support your claim and expedite the assessment process.
- Return procedures: Follow the instructions provided by Tarpaulin for packaging, return addresses, and additional steps needed to process your claim.
- Communication: Maintain regular contact with Tarpaulin’s customer service team throughout the claims process. They will provide updates, answer your questions, and help resolve the issue.
Remember: Always review Tarpaulin’s specific policies and procedures for handling damaged deliveries, as additional guidelines may apply.
PRODUCTS:
Product Information
Tarpaulin offers a wide range of high-quality products, and we are committed to providing detailed and informative descriptions for each item. Our goal is to create an intuitive shopping experience where you can easily find the right products for your needs. We include helpful text and technical specifications, such as measurements, weight, and materials, to give you a clear understanding of our offerings.
Additionally, we provide manuals for many of our products, allowing you to review assembly and usage instructions before making a purchase.
If you have any questions about our products, our team of experts is here to assist you. You can reach us via phone, email, or chat.
For your convenience, we’ve also compiled answers to some frequently asked questions about our most popular products.
Marquees
- PVC covers: High quality, soft, rubbery, 100% watertight, weather-resistant, and durable (similar to truck covers).
- PE covers: Affordable, waterproof, slightly stiffer, and suitable for occasional use (1-2 times per year).
A ground bar provides extra strength and stability, particularly for larger marquees. It’s included with most larger models, but can also be purchased separately.
You’ll need 2-3 meters of space around the tent for storm straps. Secure straps to sturdy objects like ground pegs or solid structures. Use 4 straps for marquees under 8m and 6 straps for larger ones.
‘Water resistant’ covers are designed for short-term use in mild weather. They may not handle heavy rain or long-term exposure to moisture. For better protection, opt for waterproof models.
A fire-certified marquee meets fire safety standards (BS 5438:1989 2B). It is safe for use but should still be kept away from heat sources.
Yes, sidewalls can be removed or partially mounted. PVC covers provide greater flexibility with sidewalls available in 2-meter sections.
Use a PVC/PE cleaner to remove stains, dirt, or mold. Ensure covers are dry before storage to prevent damage.
No, marquees are temporary solutions. Prolonged use can void warranties. For permanent solutions, consider storage tents or shelters.
- Without tables/chairs: 0.75m² per person.
- With tables/chairs: 1m² per person.
- Allow 10-20% extra space for additional needs (e.g., buffet, bar).
- Small marquees: 2 people, ~1 hour.
- Large marquees: 3-5 people, ~1.5 hours.
- Flextents: 1 person, ~60 seconds.
Condensation forms from temperature changes and humidity. Ensure proper ventilation, pitch on dry surfaces, or use flooring to minimize it.
Yes, spare parts like frames, sidewalls, and roof covers are available in the shop.
Yes, all marquees and tents include assembly manuals. Contact customer service if you can’t find one.
Tarpaulins
Consider the grammage (weight per m²):
- PVC tarpaulins: Stronger and longer-lasting.
- PE tarpaulins: Affordable and suitable for lighter storage needs.
Extra eyelets are available for reinforcement or repairs.
Safety:
- Marquees are for temporary use during events and should be set up following the instructions.
- Use a Safety Pack from Eircover, which includes storm straps and ground pegs, to enhance stability.
- Avoid pitching marquees in strong winds. If weather conditions change, the Safety Pack can help stabilize them.
- Recommended storm straps:
- 4 straps for marquees under 8 meters.
- 6 straps for larger marquees.
- Avoid using marquees in severe weather (strong winds, heavy rain, or snow).
- Dry the marquee thoroughly before disassembly to prevent mold and mildew.
- Check if local permits are required for pitching the tent.
- Regularly remove water or snow accumulation from the roof to avoid collapse.
- Do not use open flames or high-heat equipment near the marquee.
- Ensure your marquee is properly secured with storm straps and regularly monitor weather conditions.
- Yes, Tarpaulin adheres to strict data security regulations.
- Your personal information is securely stored for five years in accordance with legal requirements and is then deleted.
- Information is never sold or shared unless legally required due to company restructuring or other compliance needs.
- Yes, payment card transactions are protected using SSL encryption, ensuring your data is secure.
- Payments are processed only after your order is dispatched.
- Tarpaulin does not store payment card details, providing enhanced security for your transactions.
- Cookies are small text files stored on your device to enhance your experience while shopping.
- Tarpaulin uses cookies to remember cart contents, browsing history, and language preferences.
- Cookies are safe, free from viruses, and essential for the website’s functionality.
